If for any reason you are not satisfied with our product returns will be accepted 30 day after purchase and your money will be refunded or your product will be exchanged if desired. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return we require proof of purchase.
Please do not send your purchase back to the manufacturer.
To start your return please send us an email at Brillyantivy@gmail.com
Once we receive your email with your return request we will send you instructions on how to continue with your return. You are responsible for all shipping charges for returns.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received, we will send you an email to notify you that we have received your returned item. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment.
We only replace items if they are defective or damaged upon receipt. If you need to exchange or return your item please send us an email at Brillyantivy@gmail.com